Education: BE (CS), BCA, MCA, BE (IT), BSc(IT) from recognized University
Experience: Min 7 years of total and 3 years of relevant experience
Initiated IT Help-desk system:
- Management of IT Infrastructure Project. Procurement of hardware and software. Setting up data centre.
- Implemented Virtualisation of server with VMware.
- SAP implementation in three phases. FICO, SD, MM in 1 st stage, PP, QM, Retail, BI & BO in 2 nd stage and HR &
Payroll in final stage:
- IT and functional team planning, recruitment.
- IT service management process using Incident / Problem Management/Asset Management.
- Developed incident, preventative incident, preventative incident tickets and report.
- Successfully utilised monitoring software to identify and proactively correct infrastructure issues before they
- Provided additional technical support to troubleshoot calls from regional and branch offices and performs maintenance on all systems.